Effective date: October 23, 2026
This Privacy Policy explains what information Queensbury Billiards & Café LLC (“we,” “us” or “our”) collects through qbbac.com (the “Website”), how we use it, who we share it with, and the choices you have. It also covers information you give us when you book a party or event, and photos and video we take at the venue. Our Terms of Service cover using the Website and booking with us.
The short version: we collect only what we need to answer you, run bookings and events, and keep the Website working. We do not sell your personal information, and we do not share it for other companies’ advertising.
1. Who we are
Queensbury Billiards & Café LLC
324 Quaker Rd suite 8, Queensbury, NY 12804
Phone: (518) 741-0104
Email: [email protected]
2. Information you give us
- Contact form. Your name, email address, phone number (optional), the topic you pick and your message.
- Party inquiry form. Your name, email address, phone number, event date, number of guests, type of event and anything you tell us about your party.
- Bookings, tournaments and leagues. Details you give us by phone, email or in person to book a party or enter an event, such as names, contact details and headcount.
- Host tools. For people we authorize to update the challenge calendar: the host’s name, a PIN (stored as a one-way code that can’t be turned back into the PIN), and a log of the changes made under that name.
- Messages. Anything you send us by email or social media.
We do not ask for payment card numbers, Social Security numbers or other financial or government ID numbers through the Website. Please do not send them to us by form or email.
3. Information collected automatically
- Device and usage information. When you visit, our web server and our security and content-delivery provider (Cloudflare) record standard log information: your IP address, browser and device type, the pages you visit, the date and time, and the page that sent you to us.
- Visit statistics. We use Jetpack Stats (by Automattic) to count visits and see which pages are used. It sets a cookie and receives information about your visit.
- Necessary cookies. We use cookies to keep the Website working, for example to keep an authorized host logged in for up to 2 hours and to protect our forms from spam.
- Login protection. To stop guessing attacks on the host login, we count failed PIN attempts against a one-way code made from the visitor’s IP address, for one hour.
4. Photos, video and live streams at the venue
We photograph, record and live-stream many tournaments, challenge matches and events and post them on the Website, Facebook and YouTube. People playing in or watching these events may appear in them.
- If you do not want to be filmed, tell a staff member or the event host before play starts.
- We will not use your name, picture or voice in paid advertising without your written consent.
- To ask us to take down a photo or video of you, email us with a link. We will review it and remove it where appropriate.
5. How we use information
- To answer your questions and inquiries, and to confirm, plan and run bookings, parties, tournaments and events.
- To send you messages you asked for, such as replies, booking confirmations and event updates.
- To run, maintain and improve the Website and fix problems.
- To keep the Website, our customers and our business safe, including stopping spam, fraud and unauthorized access.
- To show our own public Facebook posts, events and videos on the Website (section 8).
- To keep our Google Business Profile accurate and respond to reviews (section 9).
- To meet our legal, tax and accounting duties and to enforce our Terms.
If we start an email newsletter or text alerts, we will send them only to people who sign up, with an easy way to stop them.
6. Who we share information with
We do not sell your personal information, and we do not share it with data brokers or for other companies’ targeted advertising.
We share information only in these cases:
- Service providers that help us run the Website and our business and may use the information only to provide their service to us:
- our web host, which stores the Website and its logs;
- Cloudflare, which delivers and protects the Website;
- Google, which delivers form messages to our Gmail inboxes and provides the map on our Contact page;
- Automattic, for Jetpack Stats and Akismet spam filtering;
- PushEngage, only if you choose to receive browser notifications (section 7);
- Meta (Facebook) and Google (YouTube), when you play their videos on the Website.
- Services you choose to use, such as DoorDash for online orders, which collect your information directly under their own privacy policies.
- Legal reasons, when we believe in good faith that the law, a court order or a government request requires it, or to protect the safety of our customers, staff or the public.
- A business transfer, if our business is sold or reorganized, to the new owner, who must continue to protect it as this policy describes.
- With your permission, in any other case.
7. Cookies, embedded content and your choices
- Browser notifications. PushEngage lets you choose to receive browser notifications from us. They are sent only if you click “Allow” in your browser, and you can turn them off at any time in your browser settings.
- Embedded content. Some pages include content from other services, which may collect information under their own privacy policies:
- the Google Map on our Contact page loads when that part of the page opens;
- Facebook videos load the Facebook player only after you press Play;
- YouTube videos load YouTube’s player and may set YouTube cookies.
- Links. Links to Facebook, Instagram, YouTube, DoorDash and other sites take you to services with their own privacy policies.
- Your choices. You can block or delete cookies in your browser settings. The Website has no separate cookie-settings tool. Some parts of the Website may not work properly without cookies.
If we start using Google Analytics or another analytics or advertising tool, we will update this policy before we do.
8. Facebook content on the Website
The Website shows posts, photos, videos and events from our own public Facebook Page. We copy them to the Website using read-only access to our Page. We do not collect comments, likes or any information about the people who react to those posts.
9. Google Business Profile connection
We connect the Website to our own Google Business Profile using Google’s Business Profile APIs. This connection only reaches the Business Profile accounts that belong to us, and it is not used to collect information about Website visitors.
- What we access: our own listing details (such as hours, address, phone and description), our listing’s performance figures, and the customer reviews on our listing, including each reviewer’s public name, profile photo, rating and review text.
- Why: to keep our listing and Website accurate, to read and reply to reviews, and to alert us to new reviews.
- Where it is kept: on our own Website server, only as long as these features need it. Review information is deleted from our server when it is no longer needed, and all of it when we disconnect the account.
- Who sees it: only our owners and staff who manage the listing. We do not share it except as needed to run these features, to comply with the law, or to keep our systems secure.
Our use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements. We do not sell this information or use it for advertising. We will not use information from Google APIs in a new way until we have updated this policy and given any notice and asked for any consent Google requires.
10. How long we keep information
We keep personal information only as long as we need it for the reasons in this policy, such as handling your request, running your booking or event, keeping business and tax records, or resolving disputes.
- Form messages are kept in our email inbox until we delete them.
- Server and security logs are kept for a limited time and then deleted or overwritten.
- Host-tool change logs keep the most recent 50 entries.
11. How we protect information
We use safeguards suited to a business of our size, including encrypted connections (HTTPS) on the Website, one-way coded host PINs, login lockouts and spam filtering. No method of storage or sending information is completely secure, so we cannot guarantee absolute security.
If a security breach affects your private information, we will notify you, and the New York Attorney General, Department of State and State Police, within the time New York law requires (currently 30 days after we discover it).
12. Children
The Website is for a general audience and is not directed to children. We do not knowingly collect personal information from children under 13. Party bookings for anyone under 18 must be made by a parent or guardian. If you believe a child has sent us personal information, contact us and we will delete it.
13. Your choices and requests
You can ask us at any time to:
- tell you what personal information we have about you;
- correct information that is wrong;
- delete your information, unless we need to keep it for a legal or business-record reason;
- stop sending you marketing messages.
To make a request, email [email protected] or call (518) 741-0104. We may need to confirm who you are before acting on it. We will not treat you differently for making a request.
14. Visitors from outside the United States
We are a local business in New York, and the Website is run from the United States. If you visit from another country, your information is handled in the United States under this policy and U.S. law.
15. Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” at the top shows when it last changed. If we make a significant change, we will post a notice on the Website.
16. Contact us
Questions or requests about your privacy:
Queensbury Billiards & Café LLC
324 Quaker Rd suite 8, Queensbury, NY 12804
Phone: (518) 741-0104
Email: [email protected]